Jump to: navigation, search

Standard Response Library

Also known as SRL. In eServices, a library of standard responses that agents can use in replies to inbound e-mails, or that strategies can use in acknowledgments and autoresponses. Each standard response is assigned to exactly one category in the system; however, a category may have zero or many standard responses assigned to it.
See also Genesys Content Analyzer.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Standard Response Library options

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.



1

In the Standard Response Library section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.

This page was last edited on June 21, 2020, at 23:36.

Feedback

Comment on this article:

blog comments powered by Disqus