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Email Mailboxes

Genesys Email enables you to create and configure inbound and outbound mailboxes for your contact center through Digital Management in the Contact Center Settings section.

Mailboxes

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The Email Mailboxes sub-section displays all configured mailboxes for your contact center. The mailbox table will be empty if there are no mailboxes configured.

Select a mailbox in this view to see its details displayed on the right side of the view.

You can also filter this view by Inbound and Outbound mailboxes, as well as search for mailboxes.

Add or edit a mailbox

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To create a new mailbox, select either Inbound or Outbound from the Add Mailbox menu. A mailbox is created in a disabled state.

Mailboxes are enabled when they are assigned to a Digital application in Designer. If the application stream is disabled, so are the mailboxes assigned to it.

Once enabled, the selection box beside the mailbox turns red. The mailbox cannot be deleted until it is disabled.

Note: Only one outbound mailbox is permitted at this time.

To edit a mailbox, select the mailbox you wish to edit and click the Edit IW Edit Case Data Button 850.png button at the top of the page.

Use the following table for advice on how to fill in the mailbox creation/edit modal fields:

Outbound mailbox create and edit form

Label Field type Default values Possible values Action Description
Mailbox Name Strings: alphanumeric, no special characters, no more than 40 characters smtp-client N/A A read-only field to be displayed Outbound mailbox names are set as smtp-client
From Address Strings: alphanumeric N/A N/A Create and Edit The email address associated with this account
Mailbox Strings: alphanumeric N/A N/A Create and Edit The name used to log in to the corporate email server
Password Strings: alphanumeric N/A N/A Create and Edit The password associated with this account
Host/Port/Type Drop-down list N/A SMTP Create and Edit The name of the corporate SMTP server

Inbound mailbox create and edit form

Label Field type Default values Possible values Action Description
Mailbox Name Strings: alphanumeric, no special characters, no more than 40 characters N/A N/A Create only, Edit field is read-only Any valid login name associated with a POP/IMAP account
Max size Numeric: minimum = 5, maximum = 20 5 Range between 5 and 20 Create and Edit The maximum size (in MB) of an incoming message
Mailbox Strings: alphanumeric N/A N/A Create and Edit The login name associated with the POP/IMAP account
Password Strings: alphanumeric N/A N/A Create and Edit

Note: The user must type in a password.

The password associated with this account
Host/Port/Type Drop-down list N/A POP3, IMAP Select only Parameters of the corporate email server where the account resides
This page was last modified on March 14, 2019, at 04:35.

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