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Interaction History Advanced Search options

In the Interaction History Advanced Search section, you can configure the following options:

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  • Can Search all Interactions allows an agent to search among all interactions.
  • Can Advanced Search all Interactions allows an agent to conduct an advanced search among all interactions.
  • Can Filter all Interactions allows an agent to filter all interactions.
  • All Interactions Quick Search Attributes specifies the interaction attributes used to search interactions in quick search mode of the Intersasction Search view.
  • History Search Attributes specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views.
  • Date Search Types specifies the search types available to search the contact database by date.
  • All Interactions Displayed Columns specifies the interaction attributes diplayed in the result list of the Interaction Search view.

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This page was last modified on 25 January 2018, at 06:50.