User Interaction Blocks
These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages.
The blocks in this category are used to interact with callers in various ways, such as to offer them a list of menu options ("Press 1 to speak with an agent"), collect their information (such as an account number), play them a message, or record their call (or a selected portion of the call).
The blocks shown depend on the features that are enabled and the type of application that is being built. For example, only Digital type applications will see blocks related to email.
Use the links below to learn more about each block.
Bot
Add a chatbot resource to your application.
Used in: Self Service
Menu
Presents a list of choices to callers.
Used in: Self Service
Play Message
Plays audio messages to callers.
Used in: Self Service, Assisted Service
Record
Starts or stops a call recording.
Used in: Self Service
Record Utterance
Records a user's voice or DTMF inputs.
Used in: Self Service
User Input
Collects information from callers.
Used in: Self Service, Assisted Service
Chat Message
Sends a chat message to a contact.
Used in: Assisted Service
Chat Transcript
Emails the chat transcript to a contact.
Used in: Assisted Service, Finalize
Get Chat Transcript
Provides access to the latest chat transcript.
Used in: Assisted Service, Finalize
Send Email
Sends an email containing a standard-response message to a user.
