Book Scheduled Callback V2
- You must use this block in connection with the callback feature. See the Callback V2 block page for more information.
Use this block to book a scheduled callback.
Select the input Type and Value for the following parameters (this step is mandatory):
- Virtual Queue
- Phone Number
- Desired Time Slot (this must be in ISO-8601 format, i.e. YYYY-MM-DD)
- Target Skill Expression
Select the variables that will store the results of the Outcome and Callback ID queries.
TipGenesys recommends that you use the system variable GmsCallbackServiceID to store the value of the Callback ID.
This page was last modified on January 18, 2019, at 13:22.