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Standard Response options

In the Standard Response section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.


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You can format custom field codes to represent agent attributes using Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier and using <CustomFieldCode>. Enter a Display Name and the corresponding Value for each field code.

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This page was last modified on 8 February 2018, at 04:58.