Supported systems and switches
[Modified: 8.5.116.10]
Supported systems
Refer to the Workspace Desktop Edition topics and the Workspace SIP Endpoint topics in the Genesys Supported Operating Environment Reference Guide.
For information about Virtual Desktop Infrastucture (for example: RDP, VMWare, XenApp, XenDesktop), refer to the Genesys Virtualization Platform Support topics in the Genesys Supported Operating Environment Reference Guide.
Supported switches
The following switches are supported:
- Avaya Communication Server
- Alcatel OmniPCX Enterprise (OXE)/A4400
- Cisco CallManager (CM) IP PBX
- EADS Telecom Intecom E Series
- EADS Telecom Intecom M6880 PointSpan
- Ericsson MD110
- Ericsson MX-ONE
- NEC Small TDM
- NEC Large TDM
- NEC Small Hybrid
- NEC Large Hybrid
- NEC SV7000
- Nortel Communication Server 1000
- Nortel Communication Server 2000/2100
- SIP Server
- Spectrum
- Siemens HiPath 4000 v (including family: 4000, 4300, 4500, 4900)
See Supported Operating Environment Reference Guide for a list of switches that are supported by the Workspace Voice Section. To achieve full support of the following switches, configure the place at which the agent logs in as described in the following tables, for the following DN configurations.
Place Configuration for Agent Login: 2 DNs (1 Extension and 1 Position) [Modified: 8.5.116.10]
| Switches | DN in Configuration Manager | Agent login in Configuration Manager | DN ID reflected |
|---|---|---|---|
|
2 DNs:
|
No constraint | 1 Voice DN (ACD Position number) |
Place Configuration for Agent Login: 1 DN or More
| Switches | DN in Configuration Manager | Agent login in Configuration Manager | DN ID reflected |
|---|---|---|---|
|
1 DN or more:
|
No constraint | 1 Voice DN (Extension number) |
Place Configuration for Agent Login: 1 DN (1 Extension or 1 Position)
| Switches | DN in Configuration Manager | Agent login in Configuration Manager | DN ID reflected |
|---|---|---|---|
|
1 DN:
|
No constraint | 1 Voice DN (Extension number or ACD Position number) |
Place Configuration for Agent Login: Alcatel OmniPCX Enterprise (OXE)/A4400-specific
| Switches | DN in Configuration Manager | Agent login in Configuration Manager | DN ID reflected |
|---|---|---|---|
|
In switch:
In place:
|
LoginID equal to ACD Position number | (T-server option: agent-substitute=true) Extension if logged outPosition if logged in |
| Alcatel OmniPCX Enterprise (OXE)/A4400 Agent emulated | In switch:
In place:
|
Not define position for login ID | agent-substitute=true/false |
For some switches you must set the spl.switch-policy-label option in either the switch annex or the DN annex to specify the operating mode of the switch if it is different from the default mode chosen by Workspace.
Workspace automatically assigns the best switch policy for the switch that you are using. If you want to override the default policy, you can force Workspace to use a different policy.
Section: interaction-workspace
spl.switch-policy-label
[Modified: 8.5.116.10, 8.5.117.18]
Possible values:
- Default Value: Depends on Switching office type. The default value is only available if Workspace detects an ACD Position\Extension pair.
- Valid Values:
- Nortel CS 1000 switch: NortelMeridianCallCenter::MLS (default), NortelMeridianCallCenter::SCCS
- Nortel Communication Server 2000 switch: Valid Values: NortelDMS100 (default), NortelDMS100::PDNMode
- Cisco CallManager switch for 2 DNs configuration [Added: 8.5.116.10]: Valid Values:
- CiscoCM::MultiDN::Position (default): Position is used for ThisDn for the MakeCall request.
- CiscoCM::MultiDN::Extension: Extension is used for ThisDn for the MakeCall request.
- Microsoft Lync Switch: SIPSwitch::Lync: Prevents Workspace from starting Workspace SIP Endpoint for Lync DNs and also applies the specific Switch Policy for Lync. This option is required in hybrid environments where agents are configured to work with Places that contain at least one Voice DN from SIP Server and one Voice DN from Lync TServer [Added: 8.5.117.18].