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IM privileges

The following table lists the internal IM privileges in the Workspace Instant Messaging Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

IM Privileges
Role privilege Description
Instant Messaging - Can Release The agent is permitted to end Instant Messaging sessions.
Instant Messaging - Can Make The agent is permitted to initiate Instant Messaging sessions.
Instant Messaging - Can Use The agent is permitted to use the Instant Messaging media. The other IM privileges cannot be configured if the value is Not Assigned.

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This page was last modified on October 26, 2018, at 06:33.