callback.ringing-bell
Section: interaction-workspace
Default Value: Sounds\Ring.mp3|
Valid Values: All special characters that are valid Windows file path, '|' separator and numeric values.
Changes Take Effect: At the next interaction.
Introduced: 8.5.115.17
Specifies the path of the sound file that is played when a Callback Preview Invitation is delivered to the agent. For example: "Sounds\Ring.mp3|10|-1|primary" The value has four components that are separated by the character '|':
2) The priority. The higher the integer the higher the priority.
3) The duration:
b) 0 means play the whole sound one time.
c) An integer > 0 means a time, in milliseconds, to play and repeat the sound.
b) secondary means plays on the output device specified by the application.secondary-audio-out-device option.
c) both means plays on both default output device and the output device specified by the application.secondary-audio-out-device option.
callback.gms-url
Section: interaction-workspace
Default Value:
Valid Values: A valid URL in the following format: http://<gms-host>:<gms-port>/
Changes Take Effect: At next callback request.
Introduced: 8.5.111.21
Specifies the URL of the Genesys Mobile Server (GMS) that will be used for Callback requests.
callback.callback-types-business-attribute
Section: interaction-workspace
Default Value:
Valid Values: A valid Business Attribute Name.
Changes Take Effect: At the next interaction.
Introduced: 8.5.111.21
A character string that specifies the name of the Business Attribute that contains the Attribute Values that are used as available "Callback Types" when scheduling a Callback.
callback.callback-information.header-foreground-color
Section: interaction-workspace
Default Value: #FFFFFFFF
Valid Values: The hexadecimal Alpha (from '00' for fully transparent color to 'FF' for regular plain color) followed by the RGB hexadecimal color code (3 values in the '00'-'FF' range).
Changes Take Effect: At the next interaction.
Introduced: 8.5.111.21
Specifies the color of the text of the Callback Information view header of Callback interactions. Example #FFFFFFFF for white color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
callback.callback-information.frame-color
Section: interaction-workspace
Default Value:
- FF17849D
Valid Values: The hexadecimal Alpha (from '00' for fully transparent color to 'FF' for regular plain color) followed by the RGB hexadecimal color code (3 values in the '00'-'FF' range).
Changes Take Effect: At the next interaction.
Introduced: 8.5.111.21
Specifies the background color of the Callback Information view header of Callback interactions. Examples: #FFFFBA00 for a Gold color, #FF6F7074 for a Silver color, #FFB8400B for a Bronze color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
callback.callback-information.content
Section: interaction-workspace
Default Value: DesiredTime, Type, Number, Instructions
Valid Values: A comma separated list of items within the following list: DesiredTime, Type, Number, Instructions.
Changes Take Effect: At the next interaction.
Introduced: 8.5.111.21
Defines the Callback data that is displayed in the Callback Information Area. The Callback data entries are displayed in the order in which they appear in the list.
Callback options
- callback.callback-information.content
- callback.callback-information.frame-color
- callback.callback-information.header-foreground-color
- callback.callback-types-business-attribute
- callback.gms-url
- callback.ringing-bell
Related Resources
The following topics discuss the implementation of these options: