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Statistics privileges

The following table lists the Statistics privileges in the Workspace Statistics Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Statistics Privileges
Role privilege Description
Statistics - Can Use My Statistics The agent is permitted to use the My Statistics tab to view Key Performance Indicators.
Statistics - Can Use Contact Center Statistics The agent is permitted to use the Contact Center Statistics tab to view Object Metrics (Contact Center Statistics).
Statistics - Can Use Gadget Statistics The agent is permitted to use the Statistics Gadget to view Key Performance Indicator and Contact Center Statistics.

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This page was last modified on October 26, 2018, at 06:33.