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Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.

Disables role based access (RBAC). If this option is set to true, all the Workspace tasks are available to the agents. If this option is set to false, the list of agent tasks must be defined in Genesys Administrator.

Introduction to configuration options

As with all other Genesys 8 applications, the Workspace configuration options are loaded into the configuration layer by using an XML metadata file that is delivered with Genesys Administrator Extension. Use Genesys Administrator Extension to view, access, and configure Workspace configuration options.

KPI and statistics options are not part of the XML metadata file, because they are not composed of fixed key names. To use the KPIs section, create as many option blocks as the number of KPIs that you want to declare. For details, see Section: KPIName. To use the Statistics section, create as many option blocks as the number of statistics that you want to declare. For details, see Section: ObjectStatisticName.

Lists of privileges are currently implemented as Boolean options in the Annex of individual agents (see Role Privileges). For information on how to secure your deployment, see the Security options that are contained in the Genesys 8 Security Deployment Guide. For general information on configuring and extension, refer to Configuration And Administration By Using Options And Annexes.

For general procedures on how to configure specific agent functionality, refer to Provisioning Functionality.

Some options can be configured on the Application, the Tenant, an Agent Group, or an Access Group, while others must be configured on a Person object in the Agent Annex. The description of each configuration option specifies to what object the option is applicable. Options that are specific to the Person object (Agent Annex) are listed separately in this appendix.

The security.disable-rbac configuration option in the interaction-workspace section determines whether agents have all privileges allowed or whether the Role Based Access Control (RBAC) control system is used. Refer to Role Privileges for a list of all the privileges.

RBAC requires Configuration Server 8.0.2 or higher.

Refer to Genesys Administrator Extension Help and Genesys 8 Security Deployment Guide for detailed information on how to use Genesys Administrator Extension and Management Framework to configure access permissions

This page was last edited on October 26, 2018, at 14:32.
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