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Expression options

[Modified: 8.5.115.17, 8.5.117.18]

expression.callable-phone-number

[Added: 8.5.117.18]

  • Default Value: ""
  • Valid Values: A regular expression.
  • Changes take effect: When the application is started or restarted.
  • Description: Applies to a switch or DN. Specifies the pattern of phone numbers that can be dialed from a DN of this switch. This option applies to hybrid environments where agents are configured to work with Places that contain Voice DNs from two different switches. Empty means that there is no restriction to accepted phone numbers. Example: To call only numbers starting with 555, use: ^555[0-9]+

expression.email-address

  • Default Value: \w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*
  • Valid Values: A regular expression. Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specifies the regular expression to identify an email address in the chat or SMS transcript. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.outbound-campaign-phone-number

[Added: 8.5.115.17]

  • Default Value: ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$
  • Valid Values: A regular expression. Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specifies the regular expression used to identify if an agent has entered a valid phone in the New Phone Number dialog to manually dial an Outbound Preview Record using a new phone number. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.phone-number

  • Default Value: (?:(?:[\+]?([\d]{1,3}(?:[ ]*|[\-.])))?[(]?([\d]{1,3})[\-/)]?(?:[ ]+|[\-.])?)?([\d]{5,})
  • Valid Values: A regular expression. Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specifies the regular expression to identify a phone number in the chat or SMS transcript. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.phone-number.supported-characters

  • Default Value: 0123456789#*
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specifies the characters that are considered when building a request to the T-Server that relies on a phone number. Any other characters from the original string coming from the User Interface are removed. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.team-communicator-phone-number

  • Default Value: ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$
  • Valid Values: A valid regular expression.
  • Changes take effect: At the next use of Team Communicator
  • Description: Specifies the regular expression used to recognize a phone number of a target entered in the Team Communicator when it is used to start a call, a transfer, or a conference. If the number entered by the agent in the Team Communicator edit box matches this expression, the 'Call' or 'Start Voice Consultation' or 'Instant Transfer' or 'Instant Conference' action is enabled for this number. When the agent executes the action, the entered phone number is modified by the logic specified by the expression.phone-number.supported-characters and dial-plan-rule-<name> options before the telephony operation is executed.

expression.url

  • Default Value: (?#Protocol)(?:(?:ht|f)tp(?:s?)\:\/\/|~/|/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?:(?:[-\w]+\.)+(?#TopLevel Domains)(?:com|org|net|gov|mil|biz|info|mobi|name|aero|jobs|museum|travel|[a-z]{2}))(?#Port)(?::[\d]{1,5})?(?#Directories)(?:(?:(?:/(?:[-\w~!$+|.,=]|%[a-f\d]{2})+)+|/)+|\?|#)?(?#Query)(?:(?:\?(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)(?:&(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)*)*(?#Anchor)(?:#(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)?
  • Valid Values: A regular expression representing a URL.
  • Changes take effect: At the next interaction.
  • Description: Specifies the regular expression to identify an URL in Case Information area. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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This page was last modified on October 26, 2018, at 06:33.