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Section: interaction-workspace
Default Value: ($Contact.FirstName$
Valid Values: $Window.Title$,$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (X: name of contact attribute, Y: attached data key name).
Changes Take Effect: Immediately.
Defines the title of the Interactive Notification window by specifying a string that contains the following field codes:
$Window.Title$,$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
Where X is the name of the contact attribute and Y is the name of the attached-data key.
If all field codes are empty, the following field codes are used:
$Window.Title$ - $Interaction.MainParty$. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Section: interaction-workspace
Default Value:
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
Changes Take Effect: At the next interaction
Related Options: toast.case-data.order
Specifies the name of the Business Attribute that contains the Business Attribute Values that are used to filter and render attached data in the interaction preview. You can define the display order of Business Attribute Values by creating an interaction-workspace section in the annex of the Business Attribute, then add the toast.case-data.order option. This option is a comma-separated list of Business Attributes Value Names that specifies the order of the Business Attribute Values. The Attributes Values that are not listed in the toast.case-data.order option are put at the bottom of the list. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Section: interaction-workspace
Default Value: History,CaseData
Valid Values: History, CaseData
Changes Take Effect: At the next interaction.
Dependencies: toast.case-data.format-business-attribute
Modified: 8.5.143.08
Related Options: interaction.case-data.content, display-format.caller-name
Specifies the content of the Case Information area in the interaction preview.
These options control the Interactive Notification features.
The following topic discusses the implementation of these options: