Default Value: ($Contact.FirstName$
Valid Values: $Window.Title$,$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (X: name of contact attribute, Y: attached data key name).
Changes Take Effect: Immediately.
Defines the title of the Interactive Notification window by specifying a string that contains the following field codes:
Where X is the name of the contact attribute and Y is the name of the attached-data key.
If all field codes are empty, the following field codes are used:
$Window.Title$ - $Interaction.MainParty$. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
Changes Take Effect: At the next interaction
Related Options: toast.case-data.order
Specifies the name of the Business Attribute that contains the Business Attribute Values that are used to filter and render attached data in the interaction preview. You can define the display order of Business Attribute Values by creating an interaction-workspace section in the annex of the Business Attribute, then add the toast.case-data.order option. This option is a comma-separated list of Business Attributes Value Names that specifies the order of the Business Attribute Values. The Attributes Values that are not listed in the toast.case-data.order option are put at the bottom of the list. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Default Value: History,CaseData
Valid Values: History, CaseData
Changes Take Effect: At the next interaction.
Related Options: interaction.case-data.content, display-format.caller-name
Specifies the content of the Case Information area in the interaction preview.
- The CaseData key enables the display of the attached data that is defined by the toast.case-data.format-business-attribute option; the relative order of case data keys can be specified in the configured Business Attribute object as described in that option.
- The History key enables the display of interaction history information such as 'origin', 'queue', 'call type'. The content displayed in the 'history' block is controlled by the application and the list of keys depends on the context. Administrators do not have control over this content.
- The order of the values in the option defines the order of the Case Data (as a block) and History (as another block) information in the Case Information area of the interaction preview.
- This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy. Starting from the 8.1.1 release, display of case information in the toast view is no longer controlled by case information in the interaction view. Please refer to the interaction.case-data.content option for this purpose.
These options control the Interactive Notification features.
The following topic discusses the implementation of these options: