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General options

[Modified: 8.5.101.14, 8.5.118.10]

general.configuration-agent-collection-loading-method

[Added: 8.5.101.14]

  • Default Value: read-objects
  • Valid Values: One value from this list: read-objects, brief-info
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the method that Workspace uses to retrieve the collection of agents from Configuration Server. This retrieval happens when the teamcommunicator.list-filter-showing option contains the value Agent. Choose the method that best meets your business requirements, system environment, and scale constraints:
    • read-objects—This is the legacy agent-retrieval method. This method returns the list of agents according to the "read" permission of the current agent. For each retrieved agent this method returns the full agent data from Configuration Server, including annex structure, in an uncompressed format. The bandwidth consumed can be much larger than the other retrieval methods.
    • brief-info—For each retrieved agent, this method returns only a subset of the agent data. This can result in significant network bandwidth optimization, as well as a decrease of the load on Configuration Server. Configuration Server ignores the "read" permissions of the current agent when returning the list of object; therefore, the Team Communicator provides access to all the agents of the Tenant. This methods does not provide access to the field EmployeeID; therefore, when displaying search results in Team Communicator, the value $Agent.EmployeeID$ is ignored when it is specified in the display-format.agent-name option.

general.configuration-business-attribute-cache-preload

  • Default Value: ""
  • Valid Values: A comma-separated value list of valid Business object names or $All$
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of Business Attribute objects that are loaded and cached at login time.
    • If $All$ is configured, all the Business Attribute objects that are contained in the Agent’s Tenant and on which the Agent has Read Access, are pre-loaded at login time.
    • Pre-loading these objects means that dynamic access to Configuration Server during the critical phase of interaction notification is not required.

general.configuration-object-collection-cache-timeout

[Added: 8.5.101.14]

  • Default Value: 0
  • Valid Values: Any positive integer value.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the amount of time, in hours, to keep the list of objects in a local cache file before requesting it again from Configuration Server. Once the timeout is expired, Workspace request the objects from Configuration Server the next time that Team Communicator is initialized, such as at the next session login if Team Communicator is already initialized for the current session. The value 0 means that no local cache is created. This list of objects is loaded and cached based on the value of the teamcommunicator.list-filter-showing option.

general.configuration-transaction-cache-preload

  • Default Value: ""
  • Valid Values: A comma-separated value list of valid Transaction object names or $All$
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of Transaction objects of type 'List' that are loaded and cached at login time.
    • If $All$ is configured, all the Transaction objects of type 'List' that are contained in the Agent’s Tenant and on which the Agent has Read Access, are pre-loaded at login time.
    • Pre-loading these objects means that dynamic access to Configuration Server during the critical phase of interaction notification is not required.

general.configuration-update-notification

  • Default Value: All
  • Valid Values: A comma-separated value list of one or more items that are to be notified: None,All,ThisAgent,ThisApplication,ThisTenant,Transactions,Persons,Skills,AgentGroups,DNs,BusinessAttributes,BusinessAttributeValues,Script
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of Configuration Server objects that require notification when there is an update.
    Note: for legacy purposes, the value ThisAplication is also supported. This value was introduced erroneously in Workspace 8.1.

general.gad.attached-data

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether attached data keys are added. If this option is set to true, Workspace adds to the attached data the equivalent of GAD Keys. In the case in which routing base is used, Workspace adds the following keys: GD_TransferTargetType,GD_TransferTargetId

general.non-unicode-connection-encoding

  • Default Value: ""
  • Valid Values: .Net Name of Code Page Identifier
  • Changes take effect: When the application is started or restarted.
  • Description: This option specifies the code page encoding that is used to connect to back-end servers that do not rely on Unicode communication (all back-end servers except UCS). The possible values can be obtained from the ".Net Name" column of the Code Page Identifier that is defined in the following document: http://msdn.microsoft.com/en-us/library/windows/desktop/dd317756(v=vs.85).aspx
    When this option is empty, the applied encoding corresponds to the language for non-unicode programs, which is also known as the system-locale of the agent Workstation.

general.writable-downloaded-attachment-file-types

[Added: 8.5.118.10]

  • Default Value: ""
  • Valid Values: A comma separated list of valid file extensions, such as xlsx, png, and so on.
  • Changes take effect: At next attachment download
  • Description: Specifies the list of attachment file types that when they are opened are writable on the hard drive of the agent workstation once they are downloaded from UCS.

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This page was last modified on October 26, 2018, at 06:33.