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Web Callback privileges

The following table lists the Web Callback privileges in the Workspace Web Callback Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Web Callback Privileges
Role privilege Description
Web Callback - Can Cancel Permits an agent to decline a Web Callback so that it is not processed. Depends on 'Web Callback - Can Use Web Callback Channel'. Added: 8.1.40x.xx
Web Callback - Can Use Callback Channel The agent is permitted to use the Web Callback media channel.
Web Callback - Can Decline The agent is permitted to reject Web Callback interactions that are directed to the agent.
Web Callback - Can Reject Permits an agent to decline a Web Callback so that it can be processed by a different agent. Depends on 'Web Callback - Can Use Web Callback Channel'. Added: 8.1.40x.xx
Web Callback - Can Reschedule The agent is permitted to reschedule a Web Callback interaction. Use the Web Callback - Can Reschedule Before Call privilege to allow rescheduling before the call is dialed. Depends on Web Callback - Can Use Web Callback Channel. Modified: 8.1.40x.xx
Can Reschedule Before Call The agent is permitted to reschedule a Web Callback Preview at a different date and/or time. The Can Reschedule privilege must be enabled for this privilege to be active. If Can Reschedule is enabled but Can Reschedule Before Call is disabled, agents can still reschedule the Web Callback Preview after they have connected and disconnected the call. Depends on 'Web Callback - Can Reschedule'. Added: 8.1.40x.xx
Web Callback - Can Reschedule On New Number The agent is permitted to reschedule a Web Callback interaction by using a new phone number.
Web Callback - Can Set Interaction Disposition The agent is permitted to set the disposition code of a Web Callback interaction.
Web Callback - Can Mark Done The agent is permitted to mark inbound Web Callback interactions as Done without processing them further.

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This page was last modified on October 26, 2018, at 06:33.