voicemail.notification-types
Section: interaction-workspace
Default Value: personal,public
Valid Values: A comma separated list of valid voicemail box types: personal and public
Changes Take Effect: At the next change of the counter that tracks the number of voicemail messages.
Specifies the types of voicemail boxes that will be included in the count of unread voicemail messages in the Main Window. The value personal refers to the voicemail box that is identified as the personal voicemail box of the agent. The value public refers to group voicemail boxes to which the agent has access.
voicemail.access-number
Section: interaction-workspace
Default Value:
Valid Values: Any valid DN
Changes Take Effect: When the application is started or restarted.
Specifies the number to call to access your voicemail system.
Voicemail options
Refer to the following Genesys documentation for information about setting up voicemail boxes in your Genesys system:
- Genesys SIP Voicemail (Voicemail deployment, administration, and use)
- Feature Server Deployment Guide (mailbox configuration)
Related Resources
The following topics discuss the implementation of these options: