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voicemail.notification-types

Section: interaction-workspace
Default Value: personal,public
Valid Values: A comma separated list of valid voicemail box types: personal and public
Changes Take Effect: At the next change of the counter that tracks the number of voicemail messages.


Specifies the types of voicemail boxes that will be included in the count of unread voicemail messages in the Main Window. The value personal refers to the voicemail box that is identified as the personal voicemail box of the agent. The value public refers to group voicemail boxes to which the agent has access.

voicemail.access-number

Section: interaction-workspace
Default Value:
Valid Values: Any valid DN
Changes Take Effect: When the application is started or restarted.


Specifies the number to call to access your voicemail system.

Voicemail options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.
Important

Refer to the following Genesys documentation for information about setting up voicemail boxes in your Genesys system:

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 23, 2020, at 13:41.
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