The following table lists the Workbin privileges in the Workspace Workbin Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).
|Workbins - Can Search in Workbins||The agent is permitted to use the search filter function in the My Workbins and My Team Workbins views. Added: 220.127.116.11|
|Workbins - Can Use My Workbins||The agent is permitted to access the My Workbins functions. Modified: 8.1.40x.xx|
|Workbins - Can Use My Team Workbins||The agent is permitted to access the My Team Workbin functions. Added: 8.1.40x.xx|
Workbin - Can search in Workbins