display-format.workbin.name
Section: interaction-workspace
Default Value: $Workbin.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Workbin.Name$, $Workbin.DisplayName$, $Workbin.DictionaryValue$, $Workbin.AnnexValue$.
Changes Take Effect: Immediately.
Introduced: 8.5.101.14
Modified: 8.5.109.16
Specifies the display format of the workbins that are displayed in Workbins view by specifying a string that contains a combination of string and field codes. The $Workbin.AnnexValue$ field code represents the display name of the object.
display-format.virtual-queue.name
Section: interaction-workspace
Default Value: $VirtualQueue.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $VirtualQueue.Number$,$VirtualQueue.Alias$,$VirtualQueue.Location$,$VirtualQueue.DictionaryValue$,$VirtualQueue.AnnexValue$
Changes Take Effect: Immediately.
Modified: 8.5.101.14, 8.5.109.16
Specifies the display format of Virtual Queues by specifying a string that contains the following field codes: $VirtualQueue.Number$,$VirtualQueue.Alias$,$VirtualQueue.Location$,$VirtualQueue.DictionaryValue$,$VirtualQueue.AnnexValue$. If all field codes are empty, the following field codes are used: $VirtualQueue.Number$@$VirtualQueue.Location$.
display-format.skill.name
Section: interaction-workspace
Default Value: $Skill.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Skill.Name$, $Skill.DictionaryValue$, $Skill.AnnexValue$.
Changes Take Effect: Immediately.
Introduced: 8.5.101.14
Modified: 8.5.109.16
Specifies the display format of the skills that are displayed in Team Communicator by specifying a string that contains a combination of string and field codes. The $Skill.AnnexValue$ field code represents the display name of the object.
display-format.routing-point.name
Section: interaction-workspace
Default Value: $RoutingPoint.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $RoutingPoint.Number$,$RoutingPoint.Alias$,$RoutingPoint.Location$,$RoutingPoint.DictionaryValue$,$RoutingPoint.AnnexValue$
Changes Take Effect: Immediately.
Modified: 8.5.101.14, 8.5.109.16
Defines the display format of Routing Points by specifying a string that contains the following field codes: $RoutingPoint.Number$,$RoutingPoint.Alias$,$RoutingPoint.Location$,$RoutingPoint.DictionaryValue$,$RoutingPoint.AnnexValue$. If all field codes are empty, the following field codes are used: $RoutingPoint.Number$@$RoutingPoint.Location$.
display-format.party-name-format
Section: interaction-workspace
Default Value: $Party.DisplayName$
Valid Values: A string that contains a compilation of characters or field codes from the following list: $Party.DisplayName$,$AttachedData.Y$
Changes Take Effect: Immediately.
Specifies the display format of parties which have not been identified as a customer or an agent, by specifying a string that contains either the name or the following field codes: $Party.DisplayName$ (the party phone number) or $AttachedData.Y$ (Y is the attached data key name where the value will be used as party name). This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
display-format.outbound-record-name
Section: interaction-workspace
Default Value: $OutboundRecord.PhoneType$ - $OutboundRecord.PhoneNumber$
Valid Values: A string that contains the following field codes: $OutboundRecord.PhoneType$,$OutboundRecord.PhoneNumber$,$OutboundRecordField.X$ (where X is the name of the custom outbound field).
Changes Take Effect: At the next interaction.
Introduced: 8.5.143.08
Specifies how an outbound record from a record chain is displayed to an agent. The record is populated by a string of attributes that contains one or more of the following field codes: $OutboundRecord.PhoneType$, $OutboundRecord.PhoneNumber$, and $OutboundRecordField.X$, where X is the name of the custom outbound field.
display-format.interaction-workitem-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is a workitem, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$. Where X is the name of the contact attribute and Y is the name of the attached data key.
display-format.interaction-voice-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
Modified: 8.5.106.19
If the main interaction media type is voice, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes: $Interaction.Type$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$. Where X is the name of the contact attribute and Y is the name of the attached data key.
display-format.interaction-sms-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is an SMS, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$. Where X is the name of the contact attribute and Y is the name of the attached data key.
display-format.interaction-queue.name
Section: interaction-workspace
Default Value: $InteractionQueue.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $InteractionQueue.DisplayName$,$InteractionQueue.Name$,$InteractionQueue.Media$,$InteractionQueue.DictionaryValue$,$InteractionQueue.AnnexValue$
Changes Take Effect: When the application is started or restarted.
Modified: 8.5.101.14, 8.5.109.16
Defines the display format of Interaction Queues by specifying a string that contains the following field codes: $InteractionQueue.Name$,$InteractionQueue.Media$,$InteractionQueue.DictionaryValue$,$InteractionQueue.AnnexValue$. If all field codes are empty, the following field codes are used: $InteractionQueue.Media$@$InteractionQueue.Name$.
display-format.interaction-outbound-push-preview-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is an Outbound Push Preview, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes. Where X name of contact attribute, and Y is the attached data key name.
display-format.interaction-outbound-pull-preview-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is an Outbound Pull Preview, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes. Where X is the name of contact attribute, and Y is the attached data key name.
display-format.interaction-im-name
Section: interaction-workspace
Default Value: $Interaction.Type$ $Interaction.MainParty$
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$AttachedData.Y$ (where Y is the attached data key name).
Changes Take Effect: Immediately.
Modified: 8.5.106.19
If the main interaction is an Instant Message, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes:
$Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$AttachedData.Y$
Where Y is the name of the attached data key.
display-format.interaction-email-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is an email, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes:
$Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
Where X is the name of the contact attribute and Y is the name of the attached data key.
display-format.interaction-chat-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is a Chat, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes:
$Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
Where X is the name of the contact attribute and Y is the name of the attached data key.
display-format.interaction-callback-name
Section: interaction-workspace
Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.
If the main interaction is a Callback, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes: $Interaction.Type$,$Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
Where X is the name of the contact attribute and Y is the name of the attached data key.
display-format.folder.name
Section: interaction-workspace
Default Value: $Folder.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Folder.Name$, $Folder.DictionaryValue$, $Folder.AnnexValue$.
Changes Take Effect: Immediately
Specifies the display format of the folders that are displayed in Disposition Code view and Case Data view.
display-format.field.name
Section: interaction-workspace
Default Value: $Field.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Field.Name$, $Field.DictionaryValue$, $Field.AnnexValue$
Changes Take Effect: Immediately
Introduced: 8.5.117.18
Specifies the display format of the fields that are displayed in the Record Information view.
display-format.customer-name-format
Section: interaction-workspace
Default Value: $Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Contact.X$ (where X is the name of the contact attribute.)
Changes Take Effect: Immediately
Specifies the content of the text that represents the contact in the call participants area of the voice interaction interface. This option is applicable when a UCS Contact has been assigned either automatically or manually to the interaction. The content is populated based on contact attributes and attached data keys that are defined by a string that contains the following field codes: $Contact.X$,$AttachedData.Y$ (where X is the name of the contact attribute, and Y is the attached data key name). This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
display-format.current-agent-name
Section: interaction-workspace
Default Value: $Agent.FullName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.FullName$,$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.
Changes Take Effect: Immediately.
Defines the display format of the agent that is currently using the application by specifying a string that contains the following field codes: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$. If all field codes are empty, the following field codes are used: $Agent.UserName$.
contact.multi-value-attribute-display.<contact-attribute>
Section: interaction-workspace
Default Value: Value, Description
Valid Values: A comma-separated list of fields from the following list: Value, Description.
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.144.05
Specifies the list of fields that are used to display the Contact Attributes that can have multiple values in user interface areas such as Team Communicator, Contact Directory, and the interaction Party contextual menus. The <contact-attribute> placeholder represents the name of the contact attribute. At this time, only the PhoneNumber attribute is supported.
display-format.contact-name
Section: interaction-workspace
Default Value: $Contact.FullName$
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Contact.FirstName$,$Contact.LastName$,$Contact.FullName$,$Contact.PhoneNumber$,$Contact.EmailAddress$,$CustomContactAttribute.X$ (x: name of custom contact business attribute)
Changes Take Effect: Immediately.
Introduced: 8.5.100.05
Specifies the display format of the contacts that are displayed in the Team Communicator and Contact Directory list views by specifying a string that contains a combination of string and field codes. The '|' character can be used to specify that fallback display rules are used in case the field codes do not contain any non-empty strings. Note: the FullName attribute is defined as a string of the string dictionary ('Display.Contact.Name.Format.FullName') which can be localized.
display-format.chat-agent-name
Section: interaction-workspace
Default Value: $ChatAgent.FullName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $ChatAgent.FullName$,$ChatAgent.Nickname$,$ChatAgent.UserName$,$ChatAgent.LastName$,$ChatAgent.FirstName$,$ChatAgent.EmployeeId$.
Changes Take Effect: Immediately.
Related Options: Documentation:Options:IW:WDE-interaction-workspace
Specifies the display format of chat nicknames for agents by specifying a string that can contain regular characters as well as the following field codes: $ChatAgent.FullName$, $ChatAgent.Nickname$, $ChatAgent.UserName$,$ChatAgent.LastName$,$ChatAgent.FirstName$,$ChatAgent.EmployeeId$. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
display-format.case-name-format
Section: interaction-workspace
Default Value: $Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Case.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (X: name of contact attribute, Y: attached data key name)
Changes Take Effect: Immediately
Modified: 8.5.106.19
Defines the display format of the case label that is currently used by the application by specifying a string that contains the following field codes: $Case.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (X: name of contact attribute, Y: attached data key name). This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
display-format.caller-name
Section: interaction-workspace
Default Value: $Contact.FirstName$ $Contact.LastName$|
Valid Values: A string that contains a composition of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$, $OutboundRecord.PhoneType$, $OutboundRecord.PhoneNumber$, $OutboundRecordField.Z$ (where X: name of contact attribute, Y: attached data key name, Z: name of custom outbound field).
Changes Take Effect: Immediately.
Dependencies: interaction.case-data.content, toast.case-data.content
Modified: 8.5.143.08
Specifies the content of the 'Origin; field of the Case Information area. This option is enabled when the value of the interaction.case-data.content or toast.case-data.content option contains the History key. This content is typically used when placing an outbound call where the origin contains a string such as 'outbound call to xxx'.
The content is populated based on contact attributes, attached data keys, or outbound record fields that are defined by a string that contains at least one of the following field codes: $Interaction.CaseId$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$, $OutboundRecord.PhoneType$, $OutboundRecord.PhoneNumber$, $OutboundRecordField.Z$ (where X: name of contact attribute, Y: attached data key name, Z: name of custom outbound field). If the values of the default field codes are empty, the following field code is used: $Interaction.MainParty$.
display-format.business-attribute.name
Section: interaction-workspace
Default Value: $BusinessAttribute.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $BusinessAttribute.Name$, $BusinessAttribute.DisplayName$, $BusinessAttribute.Description$, $BusinessAttribute.DictionaryValue$,$BusinessAttribute.AnnexValue$. The $BusinessAttribute.AnnexValue$ field code represents the display name of the object.
Changes Take Effect: Immediately.
Introduced: 8.5.101.14
Modified: 8.5.109.16
Specifies the display format of the business attributes that are displayed in Interaction View, Contact Directory, Contact Profile, Contact History, Media type, etc by specifying a string that contains a combination of string and field codes.
display-format.agent-name
Section: interaction-workspace
Default Value: $Agent.FullName$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.FullName$,$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.
Changes Take Effect: Immediately.
Defines the display format of other agents tby specifying a string that contains the following field codes: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.
display-format.agent-group.name
Section: interaction-workspace
Default Value: $AgentGroup.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $AgentGroup.Name$, $AgentGroup.DictionaryValue$, $AgentGroup.AnnexValue$.
Changes Take Effect: Immediately.
Introduced: 8.5.101.14
Modified: 8.5.109.16
Specifies the display format of the skills that are displayed in Team Communicator, My Statistics, and Voice Mail by specifying a string that contains a combination of string and field codes.
The $AgentGroup.AnnexValue$ field code represents the display name of the object.
display-format.action-code.name
Section: interaction-workspace
Default Value: $ActionCode.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $ActionCode.Name$, $ActionCode.DictionaryValue$, $ActionCode.AnnexValue$.
Changes Take Effect: Immediately.
Introduced: 8.5.101.14
Modified: 8.5.109.16
Specifies the display format of the action codes that are displayed in Global Agent Status Control and My Channels view by specifying a string that contains a combination of string and field codes.
The $ActionCode.AnnexValue$ field code represents the display name of the object.
display-format.acd-queue.name
Section: interaction-workspace
Default Value: $ACDQueue.AnnexValue$|
Valid Values: A string that contains a compilation of characters and field codes from the following list: $ACDQueue.Number$,$ACDQueue.Alias$,$ACDQueue.Location$,$ACDQueue.DictionaryValue$,$ACDQueue.AnnexValue$
Changes Take Effect: Immediately.
Modified: 8.5.101.14. 8.5.109.16, 8.5.117.18
Defines the display format of ACD Queues by specifying a string that contains the following field codes: $ACDQueue.Number$,$ACDQueue.Alias$,$ACDQueue.Location$,$ACDQueue.DictionaryValue$,$ACDQueue.AnnexValue$. If all field codes are empty, the following field codes are used: $ACDQueue.Number$@$ACDQueue.Location$.
Display Format options
[Moadified: 8.5.143.08, 8.5.144.05]
- display-format.acd-queue.name
- display-format.action-code.name
- display-format.agent-group.name
- display-format.agent-name
- display-format.business-attribute.name
- display-format.caller-name
- display-format.case-name-format
- display-format.chat-agent-name
- display-format.contact-name
- contact.multi-value-attribute-display.<contact-attribute>
- display-format.current-agent-name
- display-format.customer-name-format
- display-format.field.name
- display-format.folder.name
- display-format.interaction-callback-name
- display-format.interaction-chat-name
- display-format.interaction-email-name
- display-format.interaction-im-name
- display-format.interaction-outbound-pull-preview-name
- display-format.interaction-outbound-push-preview-name
- display-format.interaction-queue.name
- display-format.interaction-sms-name
- display-format.interaction-voice-name
- display-format.interaction-workitem-name
- display-format.outbound-record-name
- display-format.party-name-format
- display-format.routing-point.name
- display-format.skill.name
- display-format.virtual-queue.name
- display-format.workbin.name
Related Resources
The following topic discusses the implementation of these options: