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Business Continuity options

Options that have the disaster-recovery.* prefix are used to configure the Business Continuity functionality.

disaster-recovery.auto-restore

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether agent should be relogged in to the Preferred site as soon as it is available.

disaster-recovery.disable-login-errors

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether Workspace should display media voice login errors in the Login window.

disaster-recovery.enabled

[Modified: 8.5.106.19]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server, Configuration Server, and Statistic Server connections. Disaster Recovery is fully enabled on a particular connection only if the interaction-workspace/disaster-recovery.preferred-site option is configured in the annex of the corresponding server Application so that it matches the site names configured in the interaction-workspace/disaster-recovery.preferred-site or interaction-workspace/disaster-recovery.peer-site Workspace options.

disaster-recovery.eservices-random-delay-range

[Added: 8.5.106.19]

  • Default Value: 5
  • Valid Values: 0 or any positive integer value.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the delay range, in seconds, from 0 up to the number of seconds specified by this option, during which Workspace attempts to perform a site change the value of the disaster-recovery.eservices-site option is specified.

disaster-recovery.eservices-site

[Added: 8.5.106.19]

  • Default Value: ""
  • Valid Values: The valid name of a site.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the name of the the site that is to be used as the preferred site when connecting to any eServices back-end server. The administrator must modify this option when the decision to switch sites is made. Site switch-over occurs in a random number of second within the range of 0 to the number of seconds specified by the disaster-recovery.eservices-random-delay-range option.

disaster-recovery.peer-site

[Modified: 8.5.106.19]

  • Default Value: DRPeer
  • Valid Values: A unique symbolic name of the site or location to be used as the preferred login site. Symbolic name of the site or location. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the name of the site that is to be the secondary (Business Continuity peer) when connecting to SIP Server, Configuration Server or Statistic Server in a Disaster Recovery environment for the site that is specified by the disaster-recovery.preferred-site option. There must be a connection to this site in the Connections tab of the corresponding server.

disaster-recovery.preferred-site

[Modified: 8.5.106.19]

  • Default Value: Preferred
  • Valid Values: A unique symbolic name of the site or location to be used as the preferred login site. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the site name to be used as preferred when connecting to SIP Server, Configuration Server or Statistic Server in a Disaster Recovery environment. That is, it specifies the name of the preferred connection site for the application, tenant, agent Group, or agent. There must be a connection to this site in the Connections tab of the corresponding server. This option should match the name specified by the disaster-recovery.preferred-site option that is configured on the server object.

disaster-recovery.restore-agent-state

[Modified: 8.5.106.19]

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether Workspace should restore last agent state after logging on to the reserved SIP Server HA pair after the current SIP Server HA pair fails.

disaster-recovery.timeout

[Modified: 8.5.106.19]

  • Default Value: 60
  • Valid Values: A valid positive integer.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the time in seconds to wait after the detection of the disconnection from current site of SIP Server, Configuration Server or Statistic Server before switching to the corresponding Disaster Recovery site.

disaster-recovery.wait-for-sipphone-timeout

  • Default Value: 0
  • Valid Values: A valid positive integer.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies time in seconds during which an agent should wait for SipEndpoint before a disaster is considered. A value of 0 means no limit.

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This page was last modified on October 26, 2018, at 06:33.