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disaster-recovery.wait-for-sipphone-timeout

Section: interaction-workspace
Default Value: 0
Valid Values: 0 or a valid positive integer.
Changes Take Effect: When the application is started or restarted


Specifies time in seconds during which an agent should wait for SipEndpoint before a disaster is considered. A value of 0 means no limit.

disaster-recovery.timeout

Section: interaction-workspace
Default Value: 60
Valid Values: A valid positive integer.
Changes Take Effect: When the application is started or restarted
Modified: 8.5.106.19

Specifies the time in seconds to wait after the detection of the disconnection from current site of SIP Server, Configuration Server or Statistic Server before switching to the corresponding Disaster Recovery site.

disaster-recovery.restore-agent-state

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Modified: 8.5.106.19

Specifies whether Workspace should restore last agent state after logging on to the reserved SIP Server HA pair after the current SIP Server HA pair fails.

disaster-recovery.preferred-site

Section: interaction-workspace
Default Value: Preferred
Valid Values: A unique symbolic name of the site or location to be used as the preferred login site. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
Changes Take Effect: When the application is started or restarted
Modified: 8.5.106.19
Related Options: disaster-recovery.peer-site

Specifies the site name to be used as preferred when connecting to SIP Server, Configuration Server or Statistic Server in a Disaster Recovery environment. That is, it specifies the name of the preferred connection site for the application, tenant, agent Group, or agent. There must be a connection to this site in the Connections tab of the corresponding server. This option should match the name specified by the disaster-recovery.peer-site option that is configured on the server object.

disaster-recovery.peer-site

Section: interaction-workspace
Default Value: DRPeer
Valid Values: A unique symbolic name of the site or location to be used as the preferred login site. Symbolic name of the site or location. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
Changes Take Effect: When the application is started or restarted
Modified: 8.5.106.19
Related Options: disaster-recovery.preferred-site

Specifies the name of the site that is to be the secondary (Business Continuity peer) when connecting to SIP Server, Configuration Server or Statistic Server in a Disaster Recovery environment for the site that is specified by the disaster-recovery.preferred-site option. There must be a connection to this site in the Connections tab of the corresponding server.

disaster-recovery.eservices-site

Section: interaction-workspace
Default Value: No default value
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
Changes Take Effect:
Related Options: disaster-recovery.eservices-random-delay-range

Specifies the name of the the site that is to be used when connecting to Interaction Server (Proxy) and Universal Contact Server (Proxy) in a Disaster Recovery environment. The administrator must update this option to notify the system of the Disaster Recovery site switch-over. The actual reconnection to the new Interaction Server (Proxy) and Universal Contact Server (Proxy) occurs after a random time between 0 and the value specified by the option disaster-recovery.eservices-random-delay-range.

disaster-recovery.eservices-random-delay-range

Section: interaction-workspace
Default Value: 5
Valid Values: valid integer
Changes Take Effect: When the application is started or restarted
Introduced: 8.5.106.19
Related Options: disaster-recovery.eservices-site

Specifies the maximum time interval, in seconds, between the Disaster Recovery e-Services site update notification (through option 'disaster-recovery.eservices-site') and the actual connection attempt to the Interaction Server (Proxy) and Universal Contact Server (Proxy) of the new site.

The actual interval is a random value between 0 and this maximum time.

disaster-recovery.enabled

Section: interaction-workspace
Default Value: false
Valid Values: true,false
Changes Take Effect: When the application is started or restarted
Modified: 8.5.106.19

Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server, Configuration Server, and Statistic Server connections. Disaster Recovery is fully enabled on a particular connection only if the interaction-workspace/disaster-recovery.preferred-site option is configured in the annex of the corresponding server Application so that it matches the site names configured in the interaction-workspace/disaster-recovery.preferred-site or interaction-workspace/disaster-recovery.peer-site Workspace options.

disaster-recovery.disable-login-errors

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.


Specifies whether Workspace should display media voice login errors in the Login window.

disaster-recovery.auto-restore

Section: interaction-workspace
Default Value: true
Valid Values: true,false
Changes Take Effect: When the application is started or restarted


Specifies whether agent should be relogged into the Preferred site as soon as it is available.

This page was last edited on July 21, 2020, at 16:15.

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