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interaction-management.snapshot-timeout-delay

Section: interaction-workspace
Default Value: 10
Valid Values: An integer from 1 through 3600.
Changes Take Effect: Immediately
Introduced: 8.5.119.05

The delay, in seconds, before a snapshot request to get interaction queue content times out.

interaction-management.interactions-filter.displayed-columns

Section: interaction-workspace
Default Value: From,To,Subject,Received
Valid Values: A comma-separated list of interaction data keys, for example: From,Subject,Received
Changes Take Effect: When the application is started or restarted.


The list of interaction fields that are displayed as columns in the Interaction Queue view.

interaction-management.filters

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of Filter names.
Changes Take Effect: When the application is started or restarted.


Defines the filters that are displayed to the supervisor for interaction management. The filter names refer to the names of the Application Option sections that are defining the Filters. Refer to the following topic for more information: Creating Interaction Filters for Team Leads.

interaction-management.available-interaction-page-sizes

Section: interaction-workspace
Default Value: 5,10,25,50
Valid Values: A comma-separated list of numbers that define the number of rows per result page from which the agent can make selections.
Changes Take Effect: When the application is started or restarted.


The possible values for the number of rows per page in the Interaction Management content view. Values grater than 100 are not recommended due to performance impact. The maximum value depends on the content of interactions and the robustness of your network. If you specify a value that is too high, the request to get a snapshot will fail and an error message is displayed.

Interaction Management Options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 21, 2020, at 16:25.

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