SMS privileges
[Modified: 8.5.110.13]
The following table lists the SMS privileges in the Workspace SMS Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).
Role privilege | Description |
---|---|
SMS - Can Use SMS Channel | The agent is permitted to use the SMS media channel. |
SMS - Can Decline | The agent is permitted to reject SMS interactions that are directed to the agent. |
SMS - Can One Step Transfer | The agent is permitted to use the instant-transfer functionality. |
SMS - Can Set Interaction Disposition | The agent is permitted to set the disposition code of a SMS interaction. |
SMS - Can Create | The agent is permitted to create SMS interactions from the Team Communicator and the Contact Directory. |
SMS - Can Save Attached File | The agent is permitted to save MMS images.
[Added: 8.5.110.13] |
This page was last edited on October 26, 2018, at 14:33.
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