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Accessibility options

[Modified: 8.5.113.11, 8.5.124.08]

accessibility.agent-state-change-bell

  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specifies the sound configuration string used when the agent state changes. For example: Sounds\bell.mp3|7|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder. In some virtual desktop environments, .mp3 and other sound file formats cannot be rendered by DirectShow filters. In this scenario, use DirectShow-compatible formats such as .wav.
  2. The priority — The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

accessibility.disable-hyperlinks

[Added: 8.5.124.08]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: The next time an interaction containing a hyperlink is displayed.
  • Description: Specifies whether processing and presenting hyperlinks in email, chat, SMS, and MMS as active elements should be disabled or enabled. Some screen readers cause Workspace to become unresponsive when processing active hyperlinks.

accessibility.focus-on-interaction-toast

[Added: 8.5.101.14]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether all Interaction Notification views receive the focus when they are displayed. This option does not rely on accessibility.visual-impairment-profile; therefore, it applies to all configured agents, not just visually impaired agents.

accessibility.interaction-state-change-bell

  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specify the interaction state change sound configuration string — for example: Sounds\chord.mp3|5|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder. In some virtual desktop environments, MP3 and other sound file formats cannot be rendered by Direct Show filters. In this scenario, use Direct Show compatible formats such as .wav.
  2. The priority. The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the whole sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

accessibility.visual-impairment-profile

[Modified: 8.5.113.11]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether the profile for visually impaired users is active. This option enables more interface elements to be focusable (accessible from keyboard navigation and mouse-over) so that they can be navigated from Screen Reader applications. Beginning with version 8.5.113.11, Workspace enables agents to enter TABs in the email composition area of outgoing email interactions by pressing the TAB key if the value of this option is set to false; to use the TAB key to step to the next control or field, agents must first press Ctrl-TAB to step out of the text composition area. To disable this feature, set the value of this option to true; agents will not be able to enter TABS in the email composition area, but they can use the TAB key to move to the next control in the tab order.

accessibility.warning-message-bell

  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specify the warning message sound configuration string — for example: Sounds\warning.mp3|10|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder. In some virtual desktop environments, MP3 and other sound file formats cannot be rendered by Direct Show filters. In this scenario, use Direct Show compatible formats such as .wav.
  2. The priority — The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the whole sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

accessibility.<media-type>.focus-on-interaction-toast

[Added: 8.5.101.14]

  • Default Value: ""
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies that all Interaction Notification views for the <media-type> receives the focus when they are displayed. When a value for this option is set, this option overrides the accessibility.focus-on-interaction-toast option. This option does not rely on the accessibility.visual-impairment-profile option; therefore, it applies to all configured agents, not just visually impaired agents.

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This page was last modified on October 26, 2018, at 06:32.