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workbin.<media-type>.<workbin-nickname>.quick-search-attributes

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: AssignedTo,FromAddress
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.110.13

Specifies the list of interaction properties that are used to build the Quick Search query against Interaction Server when the agent makes a quick search in this workbin.

workbin.<media-type>.<nick-name>.notify-property-changed

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.122.08
Related Options: notify-workbin-userdata-changed

Specifies whether Workspace should register for key-value pair updates of interactions stored in this workbin. It is recommended not to enable this kind of update registration on a workbin that contains a large number of interactions and is accessed by a large number of agents.

workbin.<media-type>.<workbin-nickname>.max-results

Section: interaction-workspace
Default Value: 50
Valid Values: Any integer greater than 0.
Changes Take Effect: At next workbin refresh.
Dependencies: workbin.<media-type>.<workbin-nickname>.auto-update
Introduced: Added: 8.5.110.13

Specifies the maximum number of interactions returned by Interaction Server or Interaction Server Proxy when making a search query or a requesting the workbin content when the value of workbin.<media-type>.<workbin-nickname>.auto-update is set to false. This option requires Interaction Server 8.5.104.00 or higher.

workbin.<media-type>.<workbin-nickname>.displayed-columns

Section: interaction-workspace
Default Value: From,To,Subject,Received
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
Changes Take Effect: When the application is started or restarted.


The list of interaction fields that are displayed as columns of the specified workbin.

workbin.<media-type>.<workbin-nickname>.auto-update

Section: interaction-workspace
Default Value: true
Valid Values: true or false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.110.13

Specifies whether the content of the designated workbin is automatically updated on any content change. If the value of this option is set to true, search results are updated in near real-time. If the value of this option is set to false, agents must click a button to refresh search results.

workbin.<media-type>.<workbin-nickname>

Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Script object of type Interaction Workbin.
Changes Take Effect: When the application is started or restarted.


The name of the workbin that is to be used to store interactions of a particular workitem media type. Agents can open interactions from this workbin but not save interactions in it.

Note: Genesys recommends that you do not assign the same script name to two distinct media-type/workbin-nickname pairs. Using uniquely named scripts ensures a consistent application of advanced options defined for this media-type/workbin-nick-name pair.

workbin.<media_type>.in-progress.displayed-columns

Section: interaction-workspace
Default Value: From,To,Subject,Received
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
Changes Take Effect: When the application is started or restarted.


The list of interaction fields that are displayed as columns of the workbin that stores In Progress workitems of specified media type.Default Value: From,To,Subject,Received
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
Changes Take Effect: When the application is started or restarted.


The list of interaction fields that are displayed as columns of the specified workbin.

workbin.<media_type>.in-progress

Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
Changes Take Effect: When the application is started or restarted.


The name of the workbin to be used to store In-Progress workitems of the specified media type.Default Value:
Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
Changes Take Effect: When the application is started or restarted.


The name of the workbin to be used to store In-Progress workitems of the specified media type.

workbin.email.in-progress.displayed-columns

Section: interaction-workspace
Default Value: From,Subject,Received
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
Changes Take Effect: When the application is started or restarted.


The list of interaction fields that are displayed as columns of the workbin that stores In-Progress email interactions.

workbin.email.in-progress

Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
Changes Take Effect: When the application is started or restarted.


The name of the workbin that is to be used to store inbound email for later processing, after an agent explicitly saved the email or submitted an outbound reply.

workbin.email.draft.displayed-columns

Section: interaction-workspace
Default Value: To,Subject,Submitted
Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
Changes Take Effect: When the application is started or restarted.


The list of interaction fields that are displayed as columns of the workbin that stores Draft email interactions.

workbin.email.draft

Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
Changes Take Effect: When the application is started or restarted.


The name of the Workbin to be used to store draft email.

Workbin options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 23, 2020, at 13:55.
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