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notify-workbin-userdata-changed

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


Specifies whether Interaction Server should (true) or should not (false) support notifications regarding interaction property changes for interactions located in workbins. If this option is set to true, any client can specifically request notification regarding user data changes for interactions located in workbins in addition to notifications regarding workbin content changes (such as when an interaction is added to or removed from a workbin). If this option is set to false, notifications regarding property changes will not be sent regardless of the client's request.

Workbin options

[Modified: 8.5.110.13]

workbin.email.draft

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.

workbin.email.draft.displayed-columns

  • Default Value: To,Subject,Submitted
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the workbin that stores Draft email interactions.

workbin.email.in-progress

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of the workbin that is to be used to store inbound email for later processing, after an agent explicitly saved the email or submitted an outbound reply.

workbin.email.in-progress.displayed-columns

  • Default Value: From,Subject,Received
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the workbin that stores In-Progress email interactions.

workbin.<media_type>.in-progress

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of the workbin to be used to store In-Progress workitems of the specified media type.

workbin.<media_type>.in-progress.displayed-columns

  • Default Value: From,To,Subject,Received
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the specified workbin.

workbin.<media_type>.<workbin-nickname>

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of the workbin that is to be used to store interactions of a particular media type. Agents can open interactions from this workbin but not save interactions in it.
Important

Genesys recommends that you do not assign the same script name to two distinct media-type/workbin-nickname pairs. Using uniquely named scripts ensures a consistent application of advanced options defined for this media-type/workbin-nick-name pair.

workbin.<media-type>.<workbin-nickname>.auto-update

[Added: 8.5.110.13]

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether the content of the designated workbin is automatically updated on any content change. If the value of this option is set to true, search results are updated in near real-time. If the value of this option is set to false, agents must click a button to refresh search results.

workbin.<media_type>.<workbin-nickname>.displayed-columns

  • Default Value: From,To,Subject,Received
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the specified workbin.

workbin.<media_type>.<workbin-nickname>.max-results

[Added: 8.5.110.13]

  • Default Value: 50
  • Valid Values: Any integer greater than 0
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the maximum number of interactions returned by Interaction Server or Interaction Server Proxy when making a search query or a requesting the workbin content when the value of workbin.<media-type>.<workbin-nickname>.auto-update is set to false. This option requires Interaction Server 8.5.104.00 or higher.

workbin.<media_type>.<workbin-nickname>.notify-property-changed

[Added: 8.5.122.08]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether Workspace should register for key-value pair updates of interactions stored in this workbin. It is recommended not to enable this kind of update registration on a workbin that contains a large number of interactions and is accessed by a large number of agents. Refer to notify-workbin-userdata-changed.

workbin.<media-type>.<workbin-nickname>.quick-search-attributes

[Added: 8.5.110.13]

  • Default Value: ""
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: AssignedTo,FromAddress
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of interaction properties that are used to build the Quick Search query against Interaction Server when the agent makes a quick search in this workbin.

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This page was last modified on October 26, 2018, at 06:33.