agent-status.not-ready-reasons
Section: interaction-workspace
Default Value:
Valid Values: Comma-separated list of Action Code names of type "Not Ready"; empty means all not ready action codes are considered
Changes Take Effect: Immediately.
Defines the available reasons in the Agent Status menus (global and My Channels). The reason commands are displayed in the order in which they appear in the list.
agent-status.enabled-actions-global
Section: interaction-workspace
Default Value: Ready,
Valid Values: Ready,NotReady,Dnd,AfterCallWork,NotReadyReason,LogOn,LogOff
Changes Take Effect: Immediately.
Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
agent-status.enabled-actions-by-channel
Section: interaction-workspace
Default Value: Ready,
Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
Changes Take Effect: Immediately.
Defines the available agent state actions in "My Channels" contextual menu. The actions are displayed in the order in which they appear in the list.
Agent Status options
- agent-status.enabled-actions-by-channel
- agent-status.enabled-actions-global
- agent-status.not-ready-reasons
Related Resources
The following topics discuss the implementation of these options: