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agent-status.not-ready-reasons

Section: interaction-workspace
Default Value:
Valid Values: Comma-separated list of Action Code names of type "Not Ready"; empty means all not ready action codes are considered
Changes Take Effect: Immediately.


Defines the available reasons in the Agent Status menus (global and My Channels). The reason commands are displayed in the order in which they appear in the list.

agent-status.enabled-actions-global

Section: interaction-workspace
Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff
Valid Values: Ready,NotReady,Dnd,AfterCallWork,NotReadyReason,LogOn,LogOff
Changes Take Effect: Immediately.


Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.

agent-status.enabled-actions-by-channel

Section: interaction-workspace
Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff
Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
Changes Take Effect: Immediately.


Defines the available agent state actions in "My Channels" contextual menu. The actions are displayed in the order in which they appear in the list.

Agent Status options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 21, 2020, at 13:07.

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