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Agent Status options

agent-status.enabled-actions-by-channel

  • Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff
  • Valid Values: Comma-separated list of action names from the following list: LogOn, LogOff, Ready, NotReady, Dnd, AfterCallWork, NotReadyReason
  • Changes take effect: Immediately.
  • Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.

agent-status.enabled-actions-global

  • Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff
  • Valid Values: Comma-separated list of action names from the following list: LogOn, LogOff, Ready, NotReady, Dnd, AfterCallWork, NotReadyReason
  • Changes take effect: Immediately.
  • Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.

agent-status.not-ready-reasons

  • Default Value: ""
  • Valid Values: Comma-separated list of Action Code names of type "Not Ready"; empty means all not ready action codes are considered.
  • Changes take effect: Immediately.
  • Description: Defines the available reasons in the Agent Status menus (global and My Channels). The reason commands are displayed in the order in which they appear in the list.
This page was last modified on October 26, 2018, at 07:33.

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