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Workspace 8.5 User's Guide

User's Guide for Genesys Workspace Desktop Edition (Workspace). For less detailed information about the topics covered in this User's Guide, see the Workspace Desktop Edition Help.

Getting Started

Find information about Workspace and learn how to log in and start using the application.

Handling Interactions

Find information about handling interactions, such as voice (and voice with video), Internal IM, E-mail, Chat, and SMS.

Handling Social Media

Find information about handling Social Media interactions.

Contact Management

Find information about viewing and managing previous interactions with a contact.

Using Workbins

Find detailed information about accessing interactions that are stored in a workbin.

Team Lead Functionality

Find information about how a Team Supervisor can monitor, coach, and barge-in on agents who are handling voice and chat interactions.

Contact Center Tasks

Find information about how to view KPIs and statistics, receive business and system messages, and personalize your workspace.

Document Change History

A list of topics that are new or that have changed since the previous release.

This page was last edited on January 29, 2019, at 18:09.
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