Team Lead Functionality
In this lesson, you will learn how a Team Lead (Supervisor) can monitor, coach, and barge-in on agents who are handling voice and chat interactions.
This topic contains the following sub-topics:
- Monitor, Coach, and Barge-in Interactions
- Workbin and Queue Management
- Change agent state and log off agents
This page was last modified on November 29, 2018, at 06:52.