Contact and Interaction Management
These lessons introduce you to Workspace contact management and interaction search. The Workspace Contact History view enables you to view and manage previous interactions with a contact. The My History view and the Interaction Search view enable you to find interactions in your interaction database by using a variety of criteria.
This topic contains the following sub-topics:
- Manage Contact History
- Manage Your History
- Manage Contacts and Contact Information
- Find Interactions