Contact and Interaction Management

These lessons introduce you to Workspace contact management and interaction search. The Workspace Contact History view enables you to view and manage previous interactions with a contact. The My History view and the Interaction Search view enable you to find interactions in your interaction database by using a variety of criteria.

This topic contains the following sub-topics:

• Manage Contact History
• Manage Your History
• Manage Contacts and Contact Information
• Find Interactions

Related Information

• Contact History
• Contact Directory
• Contact Search
• Interaction Search
• My History