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Handling Interactions


These lessons show you how to handle interactions of various types. Some types, such as Voice and Chat, enable you to transfer, conference, or consult with another target in your contact center. The Common Interaction Management tasks enable you to use functionality that is common to many of the interaction types.

This topic contains the following sub-topics:

This video shows you how to manage the display of the interaction, the contact information and history, and the standard responses in the Interaction Window.


Minimizing and Restoring the Disposition Code and Note views. If you need more space in the Interaction view you can minimize or restore the Disposition tab and Note tab area by clicking the chevron. [Added:]

IW 851 Toggle Disposition Note View.gif

Click the image if animation does not start.

Related Information

This page was last edited on April 15, 2021, at 13:51.
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