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Handling Interactions

These lessons show you how to handle interactions of various types. Some types, such as Voice and Chat, enable you to transfer, conference, or consult with another target in your contact center. The Common Interaction Management tasks enable you to use functionality that is common to many of the interaction types.

This topic contains the following sub-topics:

This video shows you how to manage the display of the interaction, the contact information and history, and the standard responses in the Interaction Window.

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This page was last edited on January 29, 2019, at 18:06.


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