Standard Response privileges

The following table lists the Standard Resource Library (SRL) privileges in the Workspace Standard Response Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Standard Response Privileges

Role privilege	Description
Standard Response Library - Can Use	The agent is permitted to access the Standard Response Library.