The following table lists the Workitem privileges in the Workspace Workitem Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).
|Workitem - Can Use WorkItem Channel||The agent is permitted to use the workitem media channel.|
|Workitem - Can Decline||The agent is permitted to decline incoming workitem interactions.|
|Workitem - Can One Step Transfer||The agent is permitted to use the instant-transfer functionality.|
|Workitem - Can Set Interaction Disposition||The agent is permitted to set the disposition code of a workitem interaction.|
|Workitem - Can Mark Done||The agent is permitted to mark workitem interactions as Done.|
|Workitem - Can Move To Workbin||The agent is permitted to move workitem interactions to a workbin for later handling or handling by another agent or agent group.|