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Workitem privileges

The following table lists the Workitem privileges in the Workspace Workitem Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Workitem Privileges
Role privilege Description
Workitem - Can Use WorkItem Channel The agent is permitted to use the workitem media channel.
Workitem - Can Decline The agent is permitted to decline incoming workitem interactions.
Workitem - Can One Step Transfer The agent is permitted to use the instant-transfer functionality.
Workitem - Can Set Interaction Disposition The agent is permitted to set the disposition code of a workitem interaction.
Workitem - Can Mark Done The agent is permitted to mark workitem interactions as Done.
Workitem - Can Move To Workbin The agent is permitted to move workitem interactions to a workbin for later handling or handling by another agent or agent group.

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This page was last modified on October 26, 2018, at 06:33.