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View options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

These options control two different types of regions within the various views, sortable and selectable regions, and sortable regions.

Sortable and Selectable Regions

views.CaseContactRegion.activate-order

  • Default Value: InteractionContactInformationView,InteractionContactHistoryView
  • Valid Values: A comma-separated list that contains the following view names: InteractionContactInformationView, InteractionContactHistoryView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the tab order of the Contact Information view and the Contact History view in the Case information. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.CaseContactRegion.order

  • Default Value: InteractionContactInformationView,InteractionContactHistoryView
  • Valid Values: A comma-separated list that contains the following view names: InteractionContactInformationView, InteractionContactHistoryView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the Contact Information view and the Contact History view in the Case Information view. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ContactInfoHistoryMultiRegion.activate-order

  • Default Value: ContactInformationView,ContactHistoryView
  • Valid Values: A comma-separated list that contains the following view names: ContactInformationView, ContactHistoryView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the tab order of the Contact Information view and the Contact History view in the Case Information view.

views.ContactInfoHistoryMultiRegion.order

  • Default Value: ContactInformationView,ContactHistoryView
  • Valid Values: A comma-separated list that contains the following view names: ContactInformationView, ContactHistoryView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the Contact Information view and the Contact History view in the Contact Information view. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ContactTabBottomHistoryMultiRegion.activate-order

  • Default Value: ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
  • Valid Values: A comma-separated list that contains the following view names: ContactDetailView, ContactHistoryNotepadView, ContactHistoryCaseDataView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the tab order of the Contact Tab in the Contact History. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ContactTabBottomHistoryMultiRegion.order

  • Default Value: ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
  • Valid Values: A comma-separated list that contains the following view names: ContactDetailView, ContactHistoryNotepadView, ContactHistoryCaseDataView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the Contact Tab in the Contact History. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.InteractionDetailsRegion.activate-order

  • Default Value: NotepadVoiceNotepadView,DispositionsView
  • Valid Values: A comma-separated list that contains the following view names: NotepadVoiceNotepadView, DispositionsView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the tab order of the disposition and notepad views in an interaction window. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.InteractionDetailsRegion.order

  • Default Value: DispositionsView,NotepadVoiceNotepadView
  • Valid Values: A comma-separated list that contains the following view names: DispositionsView, NotepadVoiceNotepadView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the disposition and notepad views in an interaction window. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ToolbarWorkplaceRegion.activate-order

  • Default Value: MyPlaceStatusView
  • Valid Values: A comma-separated list that contains the following view names: MyPlaceStatusView, myCampaignsListView, MyContactHistory, MyStatisticsView, MyCallCenterStatisticsView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the tab order of the buttons on the toolbar. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ToolbarWorkplaceRegion.order

  • Default Value: MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView
  • Valid Values: A comma-separated list that contains the following view names: MyPlaceStatusView, myCampaignsListView, MyContactHistory, MyStatisticsView, MyCallCenterStatisticsView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the buttons on the toolbar. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.WorkbinsTabBottomHistoryMultiRegion.activate-order

  • Default Value: ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
  • Valid Values: A comma-separated list that contains the following view names: ContactDetailView, ContactHistoryNotepadView, ContactHistoryCaseDataView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the tab order of the workbins in the Contact History view. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.WorkbinsTabBottomHistoryMultiRegion.order

  • Default Value: ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
  • Valid Values: A comma-separated list that contains the following view names: ContactDetailView, ContactHistoryNotepadView, ContactHistoryCaseDataView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the workbins in the Contact History view. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

Sortable Regions

views.CaseViewSideButtonRegion.order

  • Default Value: InteractionContainerSideButtonView,SRLSideButtonView
  • Valid Values: A comma-separated list that contains the following view names: InteractionContainerSideButtonView, SRLSideButtonView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of the side button region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ToolbarWorksheetButtonRegion.order

  • Default Value: MyWorkplaceButtonView,MainToolbarWorkbinsContainerButtonView,MainToolbarContainerButtonView,MainToolbarContainerAlertMessageButtonView
  • Valid Values: A comma-separated list that contains the following view names: MyWorkplaceButtonView, MainToolbarWorkbinsContainerButtonView, MainToolbarContainerButtonView, MainToolbarContainerAlertMessageButtonView
  • Changes take effect: Immediately when the region is displayed.
  • Description: Specifies the display order of items in the Workspace region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.
This page was last edited on October 7, 2019, at 16:00.

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