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GUI options

gui.editor-zoom-range

[Added: 8.5.109.16]

  • Default Value: 100
  • Valid Values: Blank, a single zoom value, or two comma separated values that represent the minimum and maximum percent zoom. Values must be greater than or equal to 10 and less than or equal to 300.
  • Changes take effect: When the application is started or restarted.
  • Description: Defines the zoom value(s) for editor fields and transcripts in text based interaction views such as email, chat, SMS, and IM. Several values are supported:
    • Comma separated minimum and maximum values where the values are not equal. These specify the zoom range and the zoom UI controls are enabled in the Main Menu.
    • Comma separated minimum maximum values where the values are equal. The zoom level is set to this single value and the zoom UI controls are not displayed in the Main Menu.
    • A single value. The zoom level is set to this single value and the zoom UI controls are not displayed in the Main Menu.
    • Blank. The zoom level is set to 100%, and the zoom UI controls are not displayed in the Main Menu.

gui.emoji-font-name

[Added: 8.5.115.17]

  • Default Value: Segoe UI
  • Valid Values: A valid name of a font available on the agent workstation.
  • Changes take effect: At the next interaction.
  • Description: Specifies the font to be used to represent emoji symbols in chat interactions. The default Workspace font does not support all emojis.

gui.magnification-factor

[Added: 8.5.102.06]

  • Default Value: normal
  • Valid Values: normal, medium, large, xlarge
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the ratio of the display size of interface elements in the Workspace interface to enable agents to view these interface elements at larger sizes. The following ratios are supported:
    • normal: 1.00 (legacy)
    • medium: 1.25
    • large: 1.50
    • xlarge: 1.75
    This feature functions only with the default Workspace 8.5 GUI themes, and to custom themes that are developed according to the documentation and samples of the Workspace Developer's Guide. If the blue, royale, and fancy legacy themes are used, the magnification is forced to normal.

gui.themes

[Modified: 8.5.100.05]

  • Default Value: Default,Blue,Royale,Fancy,HighContrast
  • Valid Values: A comma-separated list of theme names.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of themes that are displayed in the Change Theme menu. If this option contains only one theme, that theme is applied by default, and the theme selection menu will not be included in the agent interface. The HighContrast theme is meant primarily for accessibility.

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This page was last modified on October 26, 2018, at 06:33.