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interaction-bar.enable-quick-access

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When application is started or restarted.


Specifies whether interaction windows are docked or undocked.

  • true: Interaction windows are docked to the interaction bar. Use the Template loop detected: Template:Optionslink option to specify pinned or floating mode.
  • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).

Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.enable-quick-access

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When application is started or restarted.


Specifies whether interaction windows are docked or undocked.

  • true: Interaction windows are docked to the interaction bar. Use the Template loop detected: Template:Optionslink option to specify pinned or floating mode.
  • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).

Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.quick-access-auto-open

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Dependencies: interaction-bar.enable-quick-access
Introduced: 8.5.106.19

Specifies whether the interaction floating or pinned view is opened automatically when an interaction is added to the interaction bar (when an incoming interaction is accepted or when an outgoing one is created). This option is not applicable if the value of the interaction-bar.enable-quick-access option is set to false. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

interaction-bar.enable-quick-access

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When application is started or restarted.


Specifies whether interaction windows are docked or undocked.

  • true: Interaction windows are docked to the interaction bar. Use the Template loop detected: Template:Optionslink option to specify pinned or floating mode.
  • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).

Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.enable-quick-access

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When application is started or restarted.


Specifies whether interaction windows are docked or undocked.

  • true: Interaction windows are docked to the interaction bar. Use the Template loop detected: Template:Optionslink option to specify pinned or floating mode.
  • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).

Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.quick-access-modes

Section: interaction-workspace
Default Value: Pinned,Floating
Valid Values:
Changes Take Effect: At the next interaction.
Related Options: interaction-bar.enable-quick-access, interaction-bar.quick-access-modes.<media-type>

Specifies the list of modes that are available when interactions are displayed in "quick access" mode. The available modes are:

  • Pinned — The interaction view occupies the full available size and is shared with Supporting Views such as Contact and My Channels.
  • Floating — The interaction view is contained in a floating window that is displayed above any other kind of content and that fits to the size of the content. This view cannot display content such as the Contact Profile or Responses views.
  • Pinned,Floating — The agent can switch from one mode to the other by using a dedicated control. This option is not applicable if the value of the interaction-bar.enable-quick-access is set to false. For a given media type, this option can be overridden by option the interaction-bar.quick-access-modes.<media-type> option.

Interaction Bar options

interaction-bar.detail-tooltip.max-height

  • Default Value: 164
  • Valid Values: An integer value greater than or equal to 0.
  • Changes take effect: Immediately.
  • Description: Sets the maximum height, in pixels, of the tooltip for interaction details of Interaction Bar items. The tooltip can contain the chat transcript, the body of an email and so on.

interaction-bar.enable-quick-access

  • Default Value: true
  • Valid Values: true, false.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether interaction windows are docked or undocked.
    • true: Interaction windows are docked to the interaction bar. Use the interaction-bar.quick-access-modes option to specify pinned or floating mode.
    • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).
    Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.quick-access-auto-open

[Added: 8.5.106.19]

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: Specifies whether the interaction floating or pinned view is opened automatically when an interaction is added to the interaction bar (when an incoming interaction is accepted or when an outgoing one is created). This option is not applicable if the value of the interaction-bar.enable-quick-access option is set to false. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

interaction-bar.quick-access-auto-open.<media-type>

[Added: 8.5.106.19]

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: Specifies whether the interaction floating or pinned view for the specified media type is opened automatically when an interaction is added to the interaction bar (when an incoming interaction is accepted or when an outgoing one is created). This option is not applicable if the value of the interaction-bar.enable-quick-access option is set to false. When this option is specified for a media type, it overrides the specification of the interaction-bar.quick-access-auto-open option.

interaction-bar.quick-access-modes

  • Default Value: Pinned,Floating
  • Valid Values: Pinned,Floating.
  • Changes take effect: At the next interaction.
  • Description: Specifies the list of modes that are available when interactions are displayed in "quick access" mode. The available modes are:
    • Pinned: The interaction view occupies the full available size and is shared with Supporting Views such as Contact and My Channels.
    • Floating: The interaction view is contained in a floating window that is displayed above any other kind of content and that fits to the size of the content. This view cannot display content such as the Contact Profile or Responses views.
    • Pinned,Floating: The agent can switch from one mode to the other by using a dedicated control. This option is not applicable if the value of the interaction-bar.enable-quick-access is set to false. For a given media type, this option can be overridden by option the No results option.

interaction-bar.quick-access-modes.<media-type>

  • Default Value: Pinned,Floating
  • Valid Values: Pinned,Floating.
  • Changes take effect: At the next interaction.
  • Description: Use this option as a template to specify the list of modes that are available when interactions are displayed in "quick access" mode. The available modes are:
    • Pinned: The interaction view occupies the full available size and is shared with Supporting Views such as Contact and My Channels.
    • Floating: The interaction view is contained in a floating window that is displayed above any other kind of content and that fits to the size of the content. This view cannot display content such as the Contact Profile or Responses views.
    • Pinned,Floating: The agent can switch from one mode to the other by using a dedicated control. This option is not applicable if the value of the interaction-bar.enable-quick-access is set to false.

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This page was last modified on October 26, 2018, at 06:33.