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Outbound Campaign privileges

[Modified: 8.5.115.17]

The following table lists the outbound campaign privileges in the Workspace Outbound Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Outbound Campaign Privileges
Role privilege Description
Outbound - Can Use The agent is permitted to use the Outbound Campaign functions.
Outbound - Can Reject Record The agent is permitted to decline a preview record so that it can be processed by somebody else in the campaign.
Outbound - Can Cancel Record The agent is permitted to decline a preview record so that it is not processed at all during the current campaign.
Outbound - Can Dial Alternative Chained Record The agent is permitted to dial a number from the preview record chain that is different than the number selected by the system.
Outbound - Can Dial On New Number The agent is permitted to dial an outbound contact using a new number. This results in a new record being added to the chain. Depends on Outbound - Can Use and Outbound - Can Dial Alternative Chained Record. [Added: 8.5.115.17]
Outbound - Can Get Next Preview Record The agent is permitted to request a new preview record while the processing of the previous one terminates.
Outbound - Can Use Push Preview The agent is permitted to actively take part in Outbound Push Preview campaigns.
Outbound - Push Preview Can Decline The agent is permitted to decline Outbound Push Preview interactions.
Outbound - Can Mark Do Not Call The agent is permitted to mark a contact as Do Not Call.
Outbound - Can Set Call Result The agent is permitted to set a call result to the outbound record.
Outbound - Can Reschedule The agent is permitted to reschedule an outbound record for an active call. Use the Outbound - Can Reschedule Before Call privilege to allow rescheduling before the call is dialed. Depends on Outbound - Can Use.
Outbound - Can Reschedule Before Call The agent is permitted to reschedule an outbound record before calling the contact (in Pull and Push Preview Mode). Requires privilege Outbound - Can Reschedule.
Outbound - Can Reschedule On New Number The agent is permitted to reschedule an outbound record on a new number (which results in a new record added to the chain).
Outbound - Can Edit Record Data The agent is permitted to edit the outbound record fields configured as editable.

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This page was last modified on October 26, 2018, at 06:33.