Outbound Campaign Privileges
The following table lists the outbound campaign privileges in the Interaction Workspace Outbound Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
Role privilege |
Description |
---|---|
Outbound - Can Use | The agent is permitted to use the Outbound Campaign functions. |
Outbound - Can Reject Record | The agent is permitted to decline a preview record so that it can be processed by somebody else in the campaign. |
Outbound - Can Cancel Record | The agent is permitted to decline a preview record so that it is not processed at all during the current campaign. |
Outbound - Can Dial Alternative Chained Record | The agent is permitted to dial a number from the preview record chain that is different than the number selected by the system. |
Outbound - Can Get Next Preview Record | The agent is permitted to request a new preview record while the processing of the previous one terminates. |
Outbound - Can Use Push Preview | The agent is permitted to actively take part in Outbound Push Preview campaigns. |
Outbound - Push Preview Can Decline | The agent is permitted to decline Outbound Push Preview interactions. |
Outbound - Can Mark Do Not Call | The agent is permitted to mark a contact as Do Not Call. |
Outbound - Can Set Call Result | The agent is permitted to set a call result to the outbound record. |
Outbound - Can Reschedule | The agent is permitted to reschedule an outbound record for an active call. Use the Outbound - Can Reschedule Before Call privilege to allow rescheduling before the call is dialed. Depends on Outbound - Can Use. Modified: 8.1.40x.xx. |
Outbound - Can Reschedule Before Call | The agent is permitted to reschedule an outbound record before calling the contact (in Pull and Push Preview Mode). Requires privilege Outbound - Can Reschedule. Added: 8.1.40x.xx |
Outbound - Can Reschedule On New Number | The agent is permitted to reschedule an outbound record on a new number (which results in a new record added to the chain). |
Outbound - Can Edit Record Data | The agent is permitted to edit the outbound record fields configured as editable. |
This page was last edited on May 28, 2013, at 16:03.
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