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Functionality Overview

This category introduces the functionality of Interaction Workspace. For details about using the functionality, refer to User's Guide and Interaction Workspace Context-Sensitive Help. Interaction Workspace provides a secure agent interface to the Genesys 8 Suite. The functionality of Interaction Workspace is controlled for each agent by Role Based Access Control (RBAC). This section describes the functionality in general terms. Refer to User's Guide and Interaction Workspace Context-Sensitive Help for detailed explanations of the functionality and interface use. The general functionality of Interaction Workspace is described in the following sections:

Interaction Workspace features two modal views: Main View and Gadget. Refer to User's Guide and Interaction Workspace Context-Sensitive Help for detailed explanations of how to use these two different views. For information about configuring the Main View, see Main view. For information about configuring the Gadget, see Gadget and Statistics Gadget.

This page was last modified on May 28, 2013, at 09:03.

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