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Case Information Privileges

The following table lists the Case Information privilege in the Interaction Workspace Case Information Tasks section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Case Information Privileges

Role privilege


Case Information - Can Edit Enables agents to edit case information that is configured to be editable.
Case Information - Can Add Enable agents, agent groups, or roles to edit case information.
This page was last edited on May 28, 2013, at 16:03.
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