Active Recording Privileges
The following table lists the voice privileges in the Interaction Workspace Active Recording Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|Active Recording - Can Use||The agent is permitted to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode|
|Active Recording - Can Monitor Voice Recording||The agent is permitted to see the voice recording state indicator change dynamically.|