The following table lists the Statistics privileges in the Interaction Workspace Statistics Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|Statistics - Can Use My Statistics||The agent is permitted to use the My Statistics tab to view Key Performance Indicators.|
|Statistics - Can Use Contact Center Statistics||The agent is permitted to use the Contact Center Statistics tab to view Object Metrics (Contact Center Statistics).|
|Statistics - Can Use Gadget Statistics||The agent is permitted to use the Statistics Gadget to view Key Performance Indicator and Contact Center Statistics.|
This page was last edited on May 28, 2013, at 16:03.
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