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Statistics Privileges

The following table lists the Statistics privileges in the Interaction Workspace Statistics Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Statistics Privileges

Role privilege

Description

Statistics - Can Use My Statistics The agent is permitted to use the My Statistics tab to view Key Performance Indicators.
Statistics - Can Use Contact Center Statistics The agent is permitted to use the Contact Center Statistics tab to view Object Metrics (Contact Center Statistics).
Statistics - Can Use Gadget Statistics The agent is permitted to use the Statistics Gadget to view Key Performance Indicator and Contact Center Statistics.
This page was last modified on May 28, 2013, at 09:03.

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