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IM Privileges

The following table lists the internal IM privileges in the Interaction Workspace Instant Messaging Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

IM Privileges

Role privilege

Description

Instant Messaging - Can Release The agent is permitted to end Instant Messaging sessions.
Instant Messaging - Can Make The agent is permitted to initiate Instant Messaging sessions.
Instant Messaging - Can Use The agent is permitted to use the Instant Messaging media. The other IM privileges cannot be configured if the value is Not Assigned.
This page was last modified on May 28, 2013, at 09:03.

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