Section interaction-queue-presence

error-level

• Default Value: 10
• Valid Values: A positive integer or a double value.
• Changes take effect: When the application is started or restarted.
• Description: The value at which a statistic is considered to beat the upper threshold level.

statistic-name

• Default Value: CurrNumberWaitingCalls
• Valid Values: A valid name of a statistic server statistic queue.
• Changes take effect: When the application is started or restarted.
• Description: The name of the statistic that is used to evaluate presence for Routing Points.

statistic-text

• Default Values: interaction(s) waiting
• Valid Value: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the application is started or restarted.
• Description: The text that is displayed beside the statistic value.

warning-level

• Default Value: 5
• Valid Values: A positive integer or a double value.
• Changes take effect: When the application is started or restarted.
• Description: The value at which a statistic is considered to be at the warning level.