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SMS Privileges

The following table lists the SMS privileges in the Interaction Workspace SMS Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

SMS Privileges

Role privilege


SMS - Can Use SMS Channel The agent is permitted to use the SMS media channel.
SMS - Can Decline The agent is permitted to reject SMS interactions that are directed to the agent.
SMS - Can One Step Transfer The agent is permitted to use the instant-transfer functionality.
SMS - Can Set Interaction Disposition The agent is permitted to set the disposition code of a SMS interaction.
SMS - Can Create The agent is permitted to create SMS interactions from the Team Communicator and the Contact Directory.
This page was last edited on May 28, 2013, at 16:03.
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