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E-Mail Privileges

The following table lists the E-Mail privileges in the Interaction Workspace E-Mail Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role, allowing an Interaction Workspace privilege, and assigning a Role to an agent or agent group).

Role privilege

Description

E-Mail - Can Add Attachments The agent is permitted to include attached files in e-mail interactions.
E-Mail - Can Change Format New Email The agent is permitted to switch the format of a new outbound e-mail interaction between HTML and plain text. Added: 8.1.40x.xx
E-Mail - Can Change Format Reply Email The agent is permitted to switch the format of a reply outbound e-mail interaction between HTML and plain text. Added: 8.1.40x.xx
E-Mail - Can Decline The agent is permitted to reject e-mail interactions that are directed to the agent.
E-Mail - Can Delete The agent is permitted to delete e-mail interactions from the contact database.
E-Mail - Can Forward To External Resource The agent is permitted to configure an external e-mail address to which e-mail interactions can be forwarded.
E-Mail - Can Interim Send The agent is permitted to send interim e-mail interactions to a target.
E-Mail - Can Mark Done The agent is permitted to mark e-mail interactions as Done.
E-Mail - Can Move to Workbin The agent is permitted to move e-mail interactions to a workbin for later handling or handling by another agent or agent group.
E-Mail - Can Print The agent is permitted to print a hard copy of an e-mail interaction.
E-Mail - Can Reply The agent is permitted to reply to the sender of an inbound e-mail interaction.
E-Mail - Can Reply All The agent is permitted to reply to the sender and all other addressees of inbound e-mail interaction.
E-Mail - Can Save The agent is permitted to save e-mail interactions in the in-progress workbin.
E-Mail - Can Send The agent is permitted to send e-mail interactions to a target.
E-Mail - Can Set Interaction Disposition The agent is permitted to set the disposition code of an e-mail interaction.
E-Mail - Can Transfer The agent is permitted to use the instant-transfer functionality.
E-Mail - Can Use E-Mail Channel The agent is permitted to use the e-mail media channel.
This page was last modified on May 28, 2013, at 09:03.

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