Expression Options

Expression

expression.email-address

• Default Value: \w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*
• Valid Values: A regular expression. Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
• Changes take effect: At the next interaction.
• Description: Specifies the regular expression to identify an e-mail address in the chat or SMS transcript. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.phone-number

• Default Value: (?:(?:[\+]?([\d]{1,3}(?:[ ]*|[\-.])))?[(]?([\d]{1,3})[\-/)]?(?:[ ]+|[\-.])?)?([\d]{5,})
• Valid Values: A regular expression. Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
• Changes take effect: At the next interaction.
• Description: Specifies the regular expression to identify a phone number in the chat or SMS transcript. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.phone-number.supported-characters

• Default Value: 0123456789#*
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
• Changes take effect: At the next interaction.
• Description: Specifies the characters that are considered when building a request to the T-Server that relies on a phone number. Any other characters from the original string coming from the User Interface are removed. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

expression.url

• Default Value: (?#Protocol)(?:(?:ht|f)tp(?:s?)\:\/\/|~/|/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?:(?:[-\w]+\.)+(?#TopLevel Domains)(?:com|org|net|gov|mil|biz|info|mobi|name|aero|jobs|museum|travel|[a-z]{2}))(?#Port)(?::[\d]{1,5})?(?#Directories)(?:(?:(?:/(?:[-\w~!$+|.,=]|%[a-f\d]{2})+)+|/)+|\?|#)?(?#Query)(?:(?:\?(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)(?:&(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)*)*(?#Anchor)(?:#(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)?
• Valid Values: A regular expression representing a URL.
• Changes take effect: At the next interaction.
• Description: Specifies the regular expression to identify an URL in Case Information area. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.