Recording SIP Voice Interactions
Agents can record SIP Voice interactions if you are running a Genesys Suite that include Genesys SIP Server and Genesys Stream Manager or Genesys Media Server. The SIP recording feature is implemented as a hidden conference with a special SIP DN (gcti::record). SIP call recordings are made by Genesys Stream Manager. Registered calls are placed in a Stream Manager subdirectory.