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Workitem Privileges

The following table lists the Workitem privileges in the Interaction Workspace Workitem Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Workitem Privileges

Role privilege

Description

Workitem - Can Use WorkItem Channel The agent is permitted to use the workitem media channel.
Workitem - Can Decline The agent is permitted to decline incoming workitem interactions.
Workitem - Can One Step Transfer The agent is permitted to use the instant-transfer functionality.
Workitem - Can Set Interaction Disposition The agent is permitted to set the disposition code of a workitem interaction.
Workitem - Can Mark Done The agent is permitted to mark workitem interactions as Done.
Workitem - Can Move To Workbin The agent is permitted to move workitem interactions to a workbin for later handling or handling by another agent or agent group.
This page was last edited on May 28, 2013, at 16:03.

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