Case Information Privileges
The following table lists the Case Information privilege in the Interaction Workspace Case Information Tasks section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|
Role privilege |
Description |
|---|---|
| Case Information - Can Edit | Enables agents to edit case information that is configured to be editable. |
| Case Information - Can Add | Enable agents, agent groups, or roles to edit case information. |
This page was last edited on May 28, 2013, at 16:03.
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