openmedia.workitem-channels
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of valid Media Types.
Changes Take Effect: When the application is started or restarted.
Specifies the list of Workitem channels that are used by the agent.
openmedia.bundle.sms
Section: interaction-workspace
Default Value: sms,smssession
Valid Values: sms, smssession, mms
Changes Take Effect: When the application is started or restarted.
Modified: 8.5.110.13
Specifies the list of media types that are used to implement the SMS channel. The value sms specifies the SMS Page media-type, and the value smssession specifies the SMS Session media-type. The value mms enables the attachment of images as Multimedia Message Service (MMS) to an SMS interaction. MMS is a separate media channel that appears as part of the SMS channel in the agent interface.
Open Media options
Related Resources
The following topics discuss the implementation of these options: