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reporting.case.report-case-in-focus-duration

Section: interaction-workspace
Default Value: false
Valid Values: true,false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.112.08

When set to true, Workspace reports to the Genesys back-end the time, in seconds, when an interaction had the focus. When set to false, nothing is reported.

Reporting options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topic discusses the implementation of these options:

This page was last edited on July 23, 2020, at 11:57.

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